@import 'dashboard.css';

/* ── Header ── */
.support-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 20px;
  flex-wrap: wrap;
  margin-bottom: 24px;
}

.support-header__title {
  font-size: 2rem;
  font-weight: 800;
  letter-spacing: 0.04em;
  margin-bottom: 6px;
}

.support-header__desc {
  color: var(--color-sage);
  font-size: 0.95rem;
  max-width: 520px;
}

/* ── Toolbar ── */
.support-toolbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  flex-wrap: wrap;
  margin-bottom: 24px;
}

.support-filters {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
  background: var(--color-dark-green);
  border: 1px solid rgba(31, 122, 92, 0.2);
  border-radius: var(--radius-md);
  padding: 5px;
}

.support-filter {
  padding: 8px 16px;
  border-radius: var(--radius-sm);
  font-size: 0.85rem;
  font-weight: 600;
  color: var(--color-sage);
  transition: all 0.2s;
}

.support-filter:hover {
  color: var(--color-off-white);
}

.support-filter.active {
  background: var(--color-emerald);
  color: #fff;
}

.support-filter__count {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 20px;
  height: 20px;
  padding: 0 6px;
  margin-left: 6px;
  background: rgba(255, 255, 255, 0.15);
  border-radius: 100px;
  font-size: 0.7rem;
}

.support-filter.active .support-filter__count {
  background: rgba(0, 0, 0, 0.2);
}

/* ── Layout ── */
.support-layout {
  display: grid;
  grid-template-columns: minmax(220px, 260px) 1fr;
  gap: 20px;
  align-items: stretch;
  min-height: calc(100vh - 280px);
}

.support-layout.create-mode .support-detail {
  display: none;
}

.support-layout.create-mode .support-create {
  display: flex;
  grid-column: 2;
}

/* ── Ticket list (compact sidebar) ── */
.ticket-list {
  background: var(--color-dark-green);
  border: 1px solid rgba(31, 122, 92, 0.2);
  border-radius: var(--radius-md);
  overflow: hidden;
  display: flex;
  flex-direction: column;
}

.ticket-list__head {
  display: none;
}

.ticket-list__label {
  padding: 12px 14px 8px;
  font-size: 0.7rem;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  color: var(--color-sage);
  opacity: 0.7;
  border-bottom: 1px solid rgba(31, 122, 92, 0.15);
}

.ticket-list__items {
  flex: 1;
  overflow-y: auto;
}

.ticket-item {
  display: block;
  padding: 12px 14px;
  border-bottom: 1px solid rgba(31, 122, 92, 0.12);
  cursor: pointer;
  transition: background 0.15s;
}

.ticket-item:last-child {
  border-bottom: none;
}

.ticket-item:hover {
  background: rgba(31, 122, 92, 0.1);
}

.ticket-item.active {
  background: rgba(31, 122, 92, 0.18);
  border-left: 3px solid var(--color-neon);
  padding-left: 11px;
}

.ticket-item.hidden {
  display: none;
}

.ticket-item__subject {
  font-weight: 600;
  font-size: 0.85rem;
  line-height: 1.35;
  margin-bottom: 6px;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
}

.ticket-item__row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}

.ticket-item__id {
  font-family: monospace;
  font-size: 0.75rem;
  color: var(--color-sage);
}

.ticket-item__date {
  font-size: 0.7rem;
  color: var(--color-sage);
  opacity: 0.8;
  margin-top: 4px;
}

.ticket-item__meta {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

.ticket-item__claim {
  font-size: 0.7rem;
  color: var(--color-neon);
  opacity: 0.9;
}

.support-detail__staff {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
  margin-top: 12px;
  padding-top: 12px;
  border-top: 1px solid rgba(255, 255, 255, 0.06);
}

.ticket-claim-badge {
  display: inline-flex;
  align-items: center;
  font-size: 0.75rem;
  font-weight: 600;
  padding: 4px 10px;
  border-radius: 100px;
  background: rgba(126, 217, 87, 0.12);
  color: var(--color-neon);
}

.ticket-claim-badge--open {
  background: rgba(255, 255, 255, 0.06);
  color: var(--color-sage);
}

.btn-sm {
  padding: 6px 12px;
  font-size: 0.8rem;
}

.ticket-item .ticket-status {
  font-size: 0.65rem;
  padding: 2px 8px;
}

.ticket-status {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 0.75rem;
  font-weight: 600;
  padding: 4px 10px;
  border-radius: 100px;
  white-space: nowrap;
}

.ticket-status::before {
  content: '';
  width: 6px;
  height: 6px;
  border-radius: 50%;
  flex-shrink: 0;
}

.ticket-status--open {
  background: rgba(46, 204, 113, 0.15);
  color: var(--color-vibrant);
}

.ticket-status--open::before {
  background: var(--color-vibrant);
}

.ticket-status--pending {
  background: rgba(255, 193, 7, 0.15);
  color: #f0c040;
}

.ticket-status--pending::before {
  background: #f0c040;
}

.ticket-status--closed {
  background: rgba(160, 179, 170, 0.15);
  color: var(--color-sage);
}

.ticket-status--closed::before {
  background: var(--color-sage);
}

.ticket-status--archived {
  background: rgba(120, 120, 140, 0.18);
  color: #a8a8c0;
}

.ticket-item--archived {
  opacity: 0.85;
}

.ticket-list__empty {
  padding: 48px 20px;
  text-align: center;
  color: var(--color-sage);
  display: none;
}

.ticket-list__empty.visible {
  display: block;
}

.ticket-list__empty .svg-icon {
  width: 40px;
  height: 40px;
  color: var(--color-emerald);
  margin: 0 auto 12px;
  opacity: 0.6;
}

/* ── Detail panel ── */
.support-detail,
.support-create {
  background: var(--color-dark-green);
  border: 1px solid rgba(31, 122, 92, 0.2);
  border-radius: var(--radius-md);
  display: flex;
  flex-direction: column;
  min-height: 100%;
}

.support-create {
  display: none;
}

.support-detail__head,
.support-create__head {
  padding: 16px 24px;
  border-bottom: 1px solid rgba(31, 122, 92, 0.2);
  flex-shrink: 0;
}

.support-detail__head-top {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}

.support-detail__title {
  font-size: 1.25rem;
  font-weight: 700;
  margin: 4px 0;
}

.support-detail__info {
  font-size: 0.8rem;
  color: var(--color-sage);
}

.support-detail__info--id {
  font-family: monospace;
  font-size: 0.75rem;
  opacity: 0.8;
}

.support-detail__close {
  color: var(--color-sage);
  padding: 4px;
  transition: color 0.2s;
  flex-shrink: 0;
}

.support-detail__close:hover {
  color: var(--color-neon);
}

.support-messages {
  flex: 1;
  padding: 24px;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 20px;
  min-height: 0;
}

.message {
  max-width: 75%;
}

.message--staff {
  align-self: flex-start;
}

.message--user {
  align-self: flex-end;
}

.message--system {
  align-self: center;
  max-width: 90%;
  text-align: center;
}

.message--system .message__bubble {
  background: rgba(255, 255, 255, 0.05);
  border: 1px dashed rgba(160, 179, 170, 0.35);
  color: var(--color-sage);
  font-size: 0.85rem;
  padding: 10px 16px;
}

.message--system .message__time {
  margin-top: 4px;
  font-size: 0.7rem;
}

.message__bubble {
  padding: 14px 18px;
  border-radius: var(--radius-md);
  font-size: 0.9rem;
  line-height: 1.6;
}

.message--staff .message__bubble {
  background: rgba(11, 15, 13, 0.6);
  border: 1px solid rgba(31, 122, 92, 0.25);
  border-bottom-left-radius: 4px;
}

.message--user .message__bubble {
  background: rgba(31, 122, 92, 0.35);
  border: 1px solid rgba(46, 204, 113, 0.25);
  border-bottom-right-radius: 4px;
}

.message__author {
  font-size: 0.75rem;
  font-weight: 600;
  margin-bottom: 4px;
  color: var(--color-sage);
}

.message--user .message__author {
  text-align: right;
  color: var(--color-vibrant);
}

.message__time {
  font-size: 0.7rem;
  color: var(--color-sage);
  margin-top: 4px;
  opacity: 0.7;
}

.message--user .message__time {
  text-align: right;
}

.support-reply {
  padding: 16px 24px;
  border-top: 1px solid rgba(31, 122, 92, 0.2);
  display: flex;
  gap: 10px;
  flex-shrink: 0;
}

.support-reply .input-field {
  flex: 1;
  resize: none;
  min-height: 48px;
  max-height: 140px;
}

.support-reply .btn {
  align-self: flex-end;
  padding: 12px 16px;
}

.support-detail__placeholder {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 40px 20px;
  text-align: center;
  color: var(--color-sage);
}

.support-detail__placeholder .svg-icon {
  width: 48px;
  height: 48px;
  color: var(--color-emerald);
  opacity: 0.4;
  margin-bottom: 16px;
}

.support-detail__placeholder h3 {
  font-size: 1rem;
  font-weight: 600;
  color: var(--color-off-white);
  margin-bottom: 6px;
}

.support-detail__placeholder p {
  font-size: 0.85rem;
}

.support-detail.has-ticket .support-detail__placeholder {
  display: none;
}

.support-detail.has-ticket .support-detail__content {
  display: flex;
  flex-direction: column;
  flex: 1;
}

.support-detail__content {
  display: none;
  flex: 1;
  flex-direction: column;
}

/* ── Create form ── */
.support-create__head h2 {
  font-size: 1.1rem;
  font-weight: 700;
  margin-bottom: 4px;
}

.support-create__head p {
  font-size: 0.85rem;
  color: var(--color-sage);
}

.support-form {
  padding: 20px;
  display: flex;
  flex-direction: column;
  gap: 18px;
  flex: 1;
}

.support-form textarea.input-field {
  min-height: 140px;
  resize: vertical;
}

select.input-field {
  cursor: pointer;
  appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%23A0B3AA' stroke-width='2'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 12px center;
  padding-right: 36px;
}

.support-form__actions {
  display: flex;
  gap: 10px;
  margin-top: auto;
}

.support-form__actions .btn {
  flex: 1;
}

@media (max-width: 1000px) {
  .support-layout {
    grid-template-columns: 1fr;
    min-height: auto;
  }

  .support-layout.create-mode .support-create {
    grid-column: 1;
  }

  .ticket-list {
    max-height: 220px;
  }

  .support-detail,
  .support-create {
    min-height: 420px;
  }

  .message {
    max-width: 90%;
  }
}